Frequently Asked Questions

When will my credit card be credited if I return an item?

Upon return of a canceled, damaged or unwanted stock order (within 30 days of the invoice date) in good condition, a credit (less any restocking charges) will be issued against your Ancom account and your credit card (if used for the purchase) will be credited the appropriate amount. No credits will be issued for custom items.

What if I can’t find what I’m looking for?

Our Search feature can find items by keyword, stock number, manufacturer and more. However, not all our products are available on the site (yet!). Please let us know if there are additional items you would like to have available and we’ll get them for you if possible.

Can I see a sample before I make a purchase?

Very likely. Just contact us with the samples you need to make your decision and we’ll get them to you ASAP whenever possible.

What if I find a lower price?

First, be sure you are comparing ‘apples to apples’. Sometimes other companies package items in different quantities to look like a better buy, plus the quality, specifics and details may vary a great deal. Let us know if you think you have found a lower price, because if it is the exact same item we may be able to match the price for you. We strive to maintain our high service level while remaining competitive.

Can you match the products I’m currently using?

We usually can. We’ll even send you a postage paid envelope so you can send us samples of what you are using so we can be sure to match it exactly.

How do I open a new Ancom account?

Just fill out the customer information required on the Login screen. We require credit card payment or an official purchase order for your first purchase. Subsequent orders, with approved credit, may be invoiced. If you cannot pay by credit card, give us a call. We can usually work something out!

How long does it take to set up a new account with your office?

It’s really quick, just fill in the Billing and Shipping info online or give us a call at 800-845-9010 between 8 am and 5:30 pm EST (M-F).

Do I have to pay tax on my order?

Most times, yes. State governments require it in almost all cases. If you provide a tax-exempt certificate, we will certainly honor it.

Do I have to pay for freight or shipping on my order?

Yes, shipping charges will be included in your total. However, some breaks are given for large volume orders. For example, custom folder orders over $4,000 are freight-free if a dock is available for delivery via standard UPS or common carrier. Freight for some cabinets and systems take a little time to quote. For faster pricing, provide the details needed on our Dropship Delivery Form.

Do I have to pay for my first order in full?

Yes, if your first order is under $100, we’ll need a credit card or Purchase Order. If it is more than $100, a deposit may be sufficient. Just give us a call at 800-845-9010 between 8 am and 5:30 pm EST (M-F).

What credit cards does Ancom accept?

MasterCard, Visa and American Express.

What payment terms are available?

For established customers, payment terms are net 30 days on new orders and net 10 days on reorders. Any unpaid balance over 30 days is subject to a 1 1/2% per month service charge. Minimum service charge is $1.00. Extended Payment Plans and Leasing are available on larger orders. A 25% deposit is required on custom orders.

When will my order be shipped?

Stock items usually ship from Brunswick, Ohio via UPS on the day of your order or the following business day. Other items may come from a variety of sites throughout the US. For custom items, production times depend on the complexity of your order. Production times given do not include shipping time.

How will my order be shipped?

Most products will ship by UPS, from various warehouses throughout the country. Please let us know if you need your products rushed to you. We will do our best to accommodate.

Cabinets will ship best way, either by UPS, common carrier or furniture moving service. Cabinet freight is not calculated by the web site at this time. For a freight estimate, select the items and fill in billing and shipping addresses. Then print the page and send to request@ancom-filing.com or fax to 330-225-3434. We will contact you ASAP with the estimate and to confirm your order.

If a specific carrier is desired, please note on order. Ancom’s liability terminates upon delivery of the goods to the carrier. All products are shipped at the customer’s expense.

What if I ran out or forgot to order in time?

We may be able to rush your order for a small fee. Overnight or second-day shipments are available, too. Just let us know if you’re concerned about receiving your order in time.

When will I receive my order?

For stock items, refer to UPS’s general delivery map from Brunswick, Ohio 44212.

How do I place a custom order?

For custom product reorders, just drop us a line via email and let us know if there are any changes. We’ll contact you with a quote for your reorder (prices are subject to change). For new custom folders, you may be able to order right online. Just choose the folder and its components, selecting the stock number for assembled or installed (usually ends with -I). Specify which position in the folder each component goes and we’ll send a proof for your approval. Or check out the easy online form for custom folder orders. This way we get all the details on what you have in mind so we can get you an accurate estimate.

Do cabinets come assembled?

Most cabinets are shipped unassembled. Complete assembly instructions are provided with the products. If needed, Ancom can assist you in locating a qualified installer.

Can I cancel my order?

Most stock items are shipped within 24 hours. But if your shipment hasn’t already left, we may be able to stop the order. Otherwise, you can refuse to accept delivery and avoid return shipping charges.

Special orders in progress cannot be cancelled without Ancom’s prior consent. Terms of cancellation are based on all costs and expenses incurred in connection with the order.

Can I return items if I change my mind?

You may be able to return items if approved by qualified Ancom personnel, and if returned within 30 days of the invoice date. A Return Authorization number will be issued with no questions asked. If merchandise is returned unopened and/or in acceptable condition, a credit will be issued, possibly less a restocking fee. All freight charges for returned items remain the responsibility of the customer. Custom items are not returnable.

What if I receive the wrong products?

The quality and quantity of all shipments are guaranteed. If Ancom makes an error in shipment we will arrange for pickup and reship the correct items ASAP at no expense to you.

What if I receive damaged products?

Please inspect complete shipment for damages immediately upon receipt. Compare number of pieces received with the number of pieces recorded on the freight bill/delivery receipt. If pieces are damaged, please note these facts on the freight bill/delivery receipt. Failure to adequately describe damage or shortage may result in refusal of your claim. Ancom will not accept return of merchandise damaged in transit. The party receiving shipment must file claims for damage or shortage with the delivering carrier in a timely manner. This includes UPS, common carriers, freight companies, Federal Express and others. Your Ancom rep can assist with your claim. Hidden damage (discovered after delivery) must be reported to the delivering carrier immediately. Request for inspection by carrier must be made within 15 days of receipt (confirm request in writing).

Why are some products not available for order online?

Ancom has such a wide variety of suppliers, each with hundreds of products and product variations. It would be impossible to include everything in our online catalog. We keep trying though! Let us know what products you would like to see us carry and we will try to get them on for you if possible.

Why are some label printing programs not available for order online?

Software products are not returnable, so we like to make sure you get a program that lives up to your expectations. Let us know what you have in mind and we can help you choose the right program for your needs.

Why are high density file systems not available for order online?

Such systems are made to maximize your unique space and will be designed just for you. Fill out our space evaluation form and we’ll draw up a few layout suggestions to best fit your needs, and provide quotes free of charge.

Are discounts available?

Ancom’s prices are usually discounted from the Manufacturer’s Suggested Retail Price (MSRP), and we offer further price breaks on most items in larger quantity. Call for pricing on larger quantities than listed. Occasionally we offer special promotions and discounts, contact your sales rep for more information.

Does my rep get credit every time I order?

Yes. Anyone can take your order, and you can order online or email your order as well.

Can someone come out to measure my filing space for new cabinets?

It’s possible. Ancom has representatives in many areas. But in most cases, someone at your facility can take measurements and your system can be designed using this data. Ancom provides detailed drawings throughout the design process.

Can I update my account info online?

Yes. Click on Login / Order in the upper right of your screen and enter your existing login (email address) and password. Then you will have the option to Manage Your Account, where you can change any information including your password. Just click Submit / Save Changes when you're done.

Can I view order history and reorder items?

Yes. When you are logged in, you can View Order History. Items previously ordered online are underlined so that you can just click on their SKU, enter in the quantity desired and specify any colors, letters, year, etc. and click Buy Now to reorder.

Can I change my password online?

Can I track packages online?

You can find your tracking number in the online Order History and use it on the UPS website. You can also give us a call or email and we will locate your shipment for you, and tell you when it is scheduled to arrive.

What privacy and credit card security measures are in place?

Credit card information entered online is encrypted in transit and processed instantly. We don't actually get access to your credit card numbers, only confirmation that payment has been made. We use the latest SSL technology for sensitive data transmission, and our security certificate is issued by a third party who regularly verifies that we are a legitimate vendor. Ancom has been a trusted merchant since 1961. You can rely on us to do our best to safeguard your private data. Your personal information is never shared in any way.

Does Ancom sell to dealers who wish to resell products?

We generally sell directly to end users, but can accommodate resellers who may be in need of our products. Just give us a call or email and we can usually work something out.

What other features does Ancom’s web site offer?

Besides our extensive catalog of products, there is helpful information about filing systems filled with advice and recommendations, plus, coming soon, a schedule of shows where Ancom is exhibiting, product brochures, and archives of our Answer of the Month.